1. Front Desk & Customer Service

• Manage the reception area, greet visitors, and ensure a welcoming environment.
• Receive and direct calls from customers, addressing inquiries or forwarding them to the relevant department.
• Organize and manage the reception queue to ensure smooth visitor flow.
• Record and track visits to the site, noting the purpose of each visit.
• Follow up on client requests and forward them to the maintenance team for action.
• Update customers on the status of their devices and provide necessary follow-ups.
• Assist with the CRM system by closing the service cases that originate from the reception.

2. Administrative Coordination

• Manage the meeting room booking process and ensure availability for scheduled meetings.
• Follow up on business card requests from employees and coordinate their issuance.
• Coordinate Middle East cargo shipments for appliances, ensuring invoice processing.
• Record DHL cargo invoices in collaboration with the supply chain department.
• Follow up on landline invoices and address any related issues.
• Track and organize vehicle invoices with associated names for proper documentation.
• Update the company contact list with accurate data and distribute it to all employees every quarter.

3. Facility Support

• Maintain and manage the reception drawer money, depositing funds with the treasurer at the end of each day.
• Support other administrative tasks as required to maintain smooth office operations.
• Job specification
• Diploma or Bachelor’s degree in Business Administration, Office Management, or a related field.
• 1+ years of experience in administration, reception, or customer service roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and administrative systems.
• Attention to detail in managing financial transactions and record-keeping.
• Customer service-oriented with the ability to handle inquiries professionally.
• Proficiency in Microsoft Office and ERP/CRM systems.